Shipping policy

Last updated: 27 March 2026

This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase from our online store.

1. Shipping Locations

We currently ship within Singapore.

We may expand shipping to neighbouring countries in Southeast Asia in the future. Any additional shipping destinations will be listed on this page before orders are accepted.

2. Order Processing Time

Orders are typically processed within 1–2 business days after payment is confirmed.

Orders are not processed or shipped on weekends or public holidays in Singapore.

If we experience a high volume of orders or unforeseen delays, processing times may be extended. In such cases, we will notify you where reasonably possible.

3. Shipping Methods and Delivery Time

We use third-party logistics and delivery partners to fulfil and ship orders.

Estimated delivery times within Singapore are:

Standard delivery: 2–5 business days after dispatch

Delivery times are estimates only and are not guaranteed. Actual delivery times may vary due to carrier delays, weather conditions, public holidays, or other factors beyond our control.

4. Shipping Fees

Shipping fees (if applicable) will be calculated and displayed at checkout before payment is completed.

From time to time, we may offer free shipping promotions. Any such promotions will be clearly communicated on the website.

5. Order Tracking

Once your order has been shipped, a shipping confirmation email with tracking information (where available) will be sent to you.

Please allow up to 24 hours for tracking information to become active.

6. Incorrect Address

Please ensure that your shipping address is complete and accurate at checkout.

We are not responsible for orders delivered to an incorrect address provided by the customer. Additional shipping charges may apply if an order needs to be re-shipped.

7. Failed Delivery or Unclaimed Parcels

If a delivery attempt is unsuccessful or a parcel is returned to us due to being unclaimed or refused, we may contact you to arrange re-delivery.

Additional shipping fees may apply for re-delivery.

8. Delays and Force Majeure

We are not liable for shipping delays caused by events beyond our reasonable control, including but not limited to courier delays, customs inspections, weather conditions, strikes, or force majeure events.

9. Damaged or Lost Parcels

If your order arrives damaged or appears to be lost in transit, please contact us within 7 days of the delivery date (or expected delivery date) via the contact form on our website.

Please include your order number and any relevant photos to help us investigate the issue.